Contact Center
Get better visibility into your call center.
Enhance customer experience with
Wave’s cloud-based Contact Center
- Ensure your callers speak to the person or department that can help.
- Create a seamless customer experience by integrating with your CRM.
- Calls are not missed and customers receive a first-class experience.
Increase efficiencies in your call center
- Easily manage inbound calls through automatic routing to more than 10 queues.
- Make staffing and queue adjustments based on call volumes by monitoring dashboards and accessing reports.
- Add flexibility to your operations by enabling agents to work from anywhere through our mobile client.
Enhance your team’s quality of work and effectively manage your business
- Help your agents through real-time monitoring, coaching, and joining the conversation features.
- Set a “wrap-up time,” so agents can complete orders, enter information into your CRM, and verify information is correct before receiving the next call.
Get easy visibility with the following Contact Center Supervisor Dashboards and Reports:
| Supervisor Summary Dashboard |
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| Queue Dashboard |
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| Agent Dashboard |
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| Reports |
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