Wave Business November 28, 2018

Can I use my own modem?

Yes, customers can use their own modem in Wave service areas.

Can I use my own modem if I have a bundled package?

Yes! The only restriction is if you plan to subscribe to Wave’s Enhanced Whole Home WiFi service with your internet service. See the related FAQ regarding restrictions below.

What type of modem will I need?

Service Speed DOCSIS version
Minimum Required
Downstream Channels
HS 15 3.0 8
HS 55 3.0 8
HS 110 3.0 24
HS 250 3.0 24
Gig Speed 3.1 32
Service Speed: HS 15
DOCSIS Version Recommended: 3.0
Minimum Required Downstream Channels: 8
Service Speed: HS 55
DOCSIS Version Recommended: 3.0
Minimum Required Downstream Channels: 8
Service Speed: HS 110
DOCSIS Version Recommended: 3.0
Minimum Required Downstream Channels: 24
Service Speed: HS 250
DOCSIS Version Recommended: 3.0
Minimum Required Downstream Channels: 24
Service Speed: Gig Speed
DOCSIS Version Recommended: 3.1
Minimum Required Downstream Channels: 32

Please note that these are the minimum requirements. You may use a modem with more downstream channels than are required.

EURODOCSIS cable modems are not supported in the United States.

If I use my own modem, what should I be aware of?

At certain times, we may provide automatic speed upgrades. If your modem is not capable of delivering the upgraded speeds, you would need to buy a new modem to receive upgraded speeds. If you wish to use your own equipment, please see our minimum requirements and also check your manufacturer’s website for technical specifications. Please note that while some manufacturers indicate they support a specific range of internet speeds, we strongly recommend certain specifications in order to receive optimal Wave internet speeds and ensure compatibility.

As technology evolves and network improvements are made, the above recommendations could change at any time. We may not always be able to notify you in advance of changes to these requirements, and Wave reserves the right to update these requirements as needed.

I have my own modem, but it does not offer the minimum required downstream channels you state above. Can I still use it?

If your modem does not meet the above recommendations, it will not deliver optimal Wave Internet speeds. You can still use it, but you may be sacrificing speed and performance. Please see the recommended minimum requirements in the chart above.

Can I use my own modem for Gig Speed service?

Yes, however we highly recommend that you use the Wave modem for Gig Speed service to ensure you get the fastest speed your devices can support.

There are two DOCSIS 3.1, 32-channel modems certified for use on Wave network. These include:

  • Arris SB8200
  • Netgear CM1000

Reminder: Internet download speeds may vary and are not guaranteed. Observed speeds may vary by customer based on device, connection, & other factors outside of Wave’s control.

Where can I purchase a Wave approved modem?

At a local computer/electronics store or online retailer.

I am a current Internet customer. How do I switch to using my own modem instead of using Wave Home Networking Service?

First, purchase a modem from a retailer that meets Wave’s minimum requirements, above. Once you properly connect your new modem to the coax cable at your place of business, contact a Wave support representative at 1-888-202-9820 and let us know the MAC address from the new modem. After you’re connected and you’ve called-in, return your Wave cable modem to your closest Wave retail store to avoid monthly rental charges. If you are unable to install the modem yourself and require a service call, you will be charged a fee to have a technician professionally install it. Charges would also apply if you need a technician to come pick up the old modem from your business.

Can I use my own modem if I have phone service with Wave?

Yes. You can still use your own modem if you have Wave phone service; however, you will still need a Wave EMTA (Embedded Multimedia Terminal Adapter) to use Wave phone service in addition to your own compatible modem.

Are there any restrictions for using my modem?

Digital Phone customers must use an Wave EMTA for their phone service. The Wave EMTA can be used with a customer-owned modem.

If I no longer want to use my own modem, how do I get a Wave modem?

You may pick up a modem self-install kit at a local Wave retail store or request a technician installation for $30.00.

Will Wave sell the Wave-owned modem to me?

At this time, Wave does not sell modems. Wave modem service is available for a monthly service fee. With Wave’s modem service, Wave is responsible for maintenance, support and any necessary upgrades that may be necessary in the future to deliver your service.