Unified Communications-as-a-Service Levels the Playing Field for SMBs

To equalize the customer experience, build a presence as large as your biggest competitors Small businesses have always struggled to keep up with their larger competitors, especially when it comes telecommunications technology. Until Hosted Voice services came along, switched phone systems like private branch exchanges (PBX) were prohibitively expensive for...

Your Business Needs SD-WAN, But Not for the Reasons You Might Think

SD-WAN represents a fundamental shift in the way wide area networks (WAN) are implemented. It simplifies the management and operation of a WAN by using software to automate and prioritize traffic routing between WAN sites, and by maintaining operational rules for the entire network from a single, centralized portal. SD-WAN...
Software Defined WAN Technology

Software Defined WAN Technology

It May be Time for a WAN Change How much has your WAN grown? Is it still just a few point-to-point connections between branch offices and the enterprise data center, or has it evolved into something more complex, serving an ever-expanding mix of users, applications, devices and locations through the...

Download Unified Communications Apps

RCN Telecom Services, LLC, Grande Communications, and Wave Business operate as a single business solutions organization that delivers competitive, mission-critical fiber infrastructure solutions in more than twenty metro areas across the United States. The Unified Communications solution is a fully managed cloud-based solution delivered over our fiber- rich network customized...
Getting over your fear of video conferencing

How To Get Over Your Fear Of Video Conferencing

We’ve all been there. That moment when we discover the upcoming conference call with an important client is going to be—cue the horror movie music—a video conference. Panic sets in. You check your shirt for stains. You check your hair. You check your breath though you’re not sure why. A...

Understanding Edge Computing Technology (And Why It Matters)

We've come full circle. From storing data locally to moving it to a centralized data center, then connecting to the cloud, and then to a multi-cloud system, data processing is now coming back down to earth. In order to provide the real-time experience today's consumers expect, their information needs to...
what are over the top ott services

What Are “Over The Top” (OTT) Services?

Have you ever watched a television program on your terms? We're not talking about DVRing an episode of Game of Thrones that aired at its scheduled time for you to watch later from your couch. We're referring to the growing universe of subscription-based media services like Netflix, Hulu, Amazon Prime,...

How Technology Improves The Employee Experience

Attract and retain top-level talent through technology   I wish I could find good help. My employees keep leaving right after I get them up to speed. I need to squeeze more productivity out of my staff. If you've had any of these thoughts, then perhaps you should consider the...

Cloud-Based CRM Versus On-Premises: What’s the Difference?

  You just got back from a sales call. People and processes at the account are changing. While the details are still top-of-mind, how do you capture them for future use and update other members of your team? Write notes on index cards? Enter data into an Excel spreadsheet? Summarize...

Overcoming Corporate Challenges To Technology Adoption

Learning, change and the evolution of best practices often come from the active exchange of ideas and experiences among peers. So we invited a bunch of IT professionals and CIOs to a networking dinner to discuss how to identify and overcome some of the challenges companies face when implementing new...