Important information about Wave preparedness

Together, RCN, Grande and Wave, form the sixth largest US cable operator and are leading providers of high-speed internet, digital TV, phone services, fiber optic and broadband communications solutions for residential and business customers across the United States. We are closely monitoring the Coronavirus (COVID-19) and its potentially significant impact on the communities we serve in Massachusetts, Chicago, Pennsylvania, New York City, and Washington, DC. (RCN); Texas (Grande Communications) and Washington, Oregon and California (Wave Broadband).

We take our employees’, customers’ and communities we serve safety and well-being very seriously. We continue to proactively communicate and employ prevention/precaution steps as identified by the CDC. Service and business continuity are one of our top priorities as we execute plans and processes that protect the health and welfare of our employees and communities.

We understand the importance of staying connected and are currently conducting extensive preparations to ensure our customers, employees, communities and businesses remain connected at all times. Our robust, fiber-rich network enables us to operate in footprints on the East and West coasts with back-up capabilities. We also have dedicated staff, equipment and supplies across 10 states at the ready to identify and remedy mission critical operations.

RCN, Grande and Wave will continue to be diligent in monitoring reports and recommendations from the CDC, local and government officials and adjust plans as needed. We understand customers, the public, and government agencies are all counting on us to have services up and running as reliable communication is a critical tool, and we’re committed and ready to do our part.

Message for Our Existing Customers

With the spread of the Coronavirus (COVID-19), we are all facing an unprecedented time. We understand the importance of staying connected and the role we, our network and our employees play in keeping our customers and communities connected during this critical time. It’s natural for people to want to stay up to date while staying in touch with loved ones. We take that need very seriously.

As communities across our country take steps to slow and contain this event, our customers can have peace of mind knowing that we are prepared. Internet, TV and phone services will continue to enable families to work from home, school from home, perform typical day-to-day activities – whether that’s calling a loved one, watching a movie, video conferencing, social media, online shopping – you name it.

Our Wave Broadband Network is engineered and built for capacity, speed, reliability, and expansion. In addition, we closely monitor network usage 24×7 to ensure there is ample capacity for an optimal customer experience. With more and more people working from home in response to the Coronavirus (COVID-19) situation, we continue to see optimal performance of the network, and plenty of excess capacity should that usage increase, while also standing ready to address network issues that may arise with trained and seasoned local technicians. Our robust, fiber-rich network enables us to operate in interconnected footprints on the East and West coasts and in the Central U.S., with back-up capabilities for each. We also have dedicated staff, equipment and supplies across 10 states at the ready to identify and remedy mission critical operations.

We have and will continue to proactively educate our employees on prevention and precaution steps as identified by the CDC and local health officials to ensure they do not exhibit any symptoms and feel safe for themselves and our customers when entering a home.

Our customers, the public, and government agencies are all counting on us to have our services up and running as reliable communication is a critical tool during this time. We are committed and ready to do our part in taking care of each other during this time – our customers, communities, businesses and employees. We’re prepared and here for you!

Thank you for being a loyal Wave Broadband customer, and please take care of yourself and each other.