RCN Telecom Services, LLC, Grande Communications, and Wave Business operate as a single business solutions organization that delivers competitive, mission-critical fiber infrastructure solutions in more than twenty metro areas across the United States.
The Unified Communications solution is a fully managed cloud-based solution delivered over our fiber- rich network customized to fit your organization’s specific needs. Integrating audio, video and web conferencing functionally, our Unified Communications solution is a completely scalable solution that improves productivity and efficiency.
Below are links to help integrate your communications tools:
ConnectNow
A video/audio conferencing service where a moderator can initiate a video conference meeting within just a couple of clicks of a mouse and invite from 4 to 300 attendees.
- Chat
- Remote Control
- Annotation
CRM Integration
This solution integrates with a wide range of popular Customer Relationship Management (CRM). It includes:
- Incoming caller Pop-Up window that provides contact info
- Automated CRM search of this incoming call and open their CRM Profile
- Click to Dial
- Integrates with Skype for Business and our Hosted Voice
Attendant Console
A professional softphone for operators and receptionists with Outlook/LDAP/XMPP/CRM integration, built-in web browser and e-mailer.
