Contact Center
Get more visibility into your call center.
Enhance your client experience with
our cloud-based Contact Center
- Ensure your callers are routed to the correct person or department.
- Integrate Contact Center with your CRM to create a seamless customer experience.
Increase efficiencies in your call center
- Easily manage inbound calls through automatic routing to more than 10 queues.
- Use actionable data from dashboards and reports to make queue and staffing adjustments based on call volumes.
- Enable staff to work from anywhere through the mobile client resulting in more flexibility for your operations.
Enhance the quality and efficiency of your call center
- Supervisors are able to provide assistance through real-time monitoring, coaching, and joining the conversation features.
- Contact Center allows supervisors to set a “wrap-up time,” so agents can complete orders, enter information into your CRM, and verify information is correct before receiving the next call.
Get easy visibility with the following Contact Center Supervisor Dashboards and Reports:
| Supervisor Summary Dashboard |
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| Queue Dashboard |
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| Agent Dashboard |
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| Reports |
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