Internet Support Icon Internet Support
Internet Support Background
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Can I hook up my own purchased modem instead of paying a fee to have a Wave technician come to my business?

Yes, internet customers may use their own modem if it meets the minimum specifications.

You can also use your own modem if you have Wave phone service; however, you will need a Wave EMTA (Embedded Multimedia Terminal Adapter) to use Wave phone service in addition to your own compatible modem.

If you choose this option for your internet service, connect your new modem to the coax cable and then contact a Wave support representative at 1-888-202-9820 and let us know the MAC address from the new modem. You must return your Wave modem to your closest local retail store to avoid monthly rental charges.

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