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Why isn't my internet working?

The first thing you want to check is if your modem is plugged into AC power and the modem lights are all lit up. If you see the lights indicating power, receive, send, and online are all on and solid, that means the modem is online. There should also be 1 blinking activity light that indicates communication to your computer.

If this is not the case, unplug the AC power cord from your modem, wait 30 seconds and plug it back in. If you have the same result with the lights after waiting 2-3 minutes, please call tech support. If the lights come back on, as desired, please re-test your internet connection by going to any website. If you can pull up a website, your service is restored.

If you are still unable to go to any website and you also use a wireless router, unplug the router from AC power, wait 30 seconds, and plug it back in. Wait 2-3 minutes and re-check your internet connection by going to any website. If you can pull up any website, your service is restored. If you are still unable to go to any website, restart your computer and try to go to any website again. If you are still unable to go to any website, please call tech support for further assistance.

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