Slow speeds can happen for a variety of reasons. Often times, your internet service is working fine but your computer may be slow for a variety of reasons. It is important to distinguish between slow internet and a slow computer.
If you are unsure, first look for where the internet appears slow. If the mouse is slow to respond or your computer switches very slowly between programs, you may have a slow computer. However, if the computer is slow loading a web page, between when you click a link and when the next page loads, or if you’re having trouble playing streaming content, you may have slow speeds. If the slowness is due to a computer issue, it would be best to seek out a computer specialist for help.
If you determined that the internet speed is slow, either because of a speed test or a poor connection, the first thing to do is to reboot your modem and wireless router and see if the speed improves. Sometimes slow or intermittent issues can be caused by the modem and router just needing a refresh.
Secondly, try a wired connection. Wireless is a fickle technology that can have interference when other radio waves are being transmitted on the same frequency. If your speeds improve, take a look to see if there are a lot of wireless networks on the same channel being broadcast.
Thirdly, plug into your router or bypass your network equipment entirely. Remember to give your modem a reboot every time a new device is plugged into it. Wave guarantees 80% of your subscribed speed over a wired connection. If you receive less than this connected directly to your modem, give us a call at 1-888-202-9820.
If the speed loss is over wireless, and improves when connected with an Ethernet cable, here are some suggestions of things that may improve your reception:
- Move closer to your router, or use a wireless extender to boost the signal further distances.
- Change the broadcast to a less used frequency.
- If you are further away, use the 2.4 ghz wireless band on your router. If you are looking for higher speeds, use the 5.0 ghz band. The 5.0 ghz band does not handle walls and other physical barriers as well as 2.4 ghz, but does provide better speeds.
- Whenever possible, use an Ethernet cable to connect directly if you are doing things that involve a large amount of bandwidth (Streaming, remote desktop, VPNs, etc.)