Wave Business Voice service is delivered via packet technology, and unlike an internet phone service, we use our own fiber-optic connection and a dedicated private network to ensure the highest quality service. It relies on a telephony modem to work, and that modem requires power to operate. If you lose power in your location, your phone will not work unless you have a backup power source. While this rarely impacts our customers, we want to make sure you know how to stay prepared if this situation should ever arise.
Wave offers a battery back-up solution for in case of a power outage. For most modems, this battery costs $39.95 and provides eight hours talk time and twelve hours standby. To order a back-up battery, please call Wave at 1-888-202-9820.
If you have your own back-up power supply, such as a generator, then you can use this power source to run your telephony modem during an outage.
We also recommend having at least one telephone receiver in your location that does not require an external power source (does not plug into an electrical outlet).