We monitor our networks through our local Network Operations Center, and we strive to provide responsive, enterprise-level customer service 24/7.
Our fiber-optic voice service uses digital rather than analog technology between the Public Switched Telephone Network (PSTN) and your premises for better security and fault tolerance.
Wave uses Primary Rate Interface (PRI), a channelized digital trunk service, to connect a PBX system to the PSTN. The PRI interface is a worldwide standard supported by all PBX manufacturers
Wave uses Session Initiated Protocol (SIP), a communications protocol, for signaling and controlling multimedia communication sessions. SIP is the standard for IP-PBX phone systems
Wave offers local engineering, maintenance, and customer service
We analyze our customer calling patterns to provide fast response time to issues
We monitor traffic spikes and will notify you of any suspicious activities.
If you have a PBX system, you need to make sure it is secure against potential fraud. Here are tips to ensure your equipment is secure.
Update system and voicemail passwords frequently, at least every 90 days.
Restrict access to passcodes and remove former employee access immediately.
Only allow international calls to your specific regions and block the remaining countries.
Regularly review call logs to determine if unauthorized calls were made.
Ensure the PBX is in a secure area with limited access.
Your PBX provider is your main point of contact. Ensure all fraud protection options are deployed.
If you have experienced fraud, contact your local law enforcement agency, and file a report with the FBI. This link provides additional information http://www.ic3.gov/complaint/default.aspx
If you have a PBX system, Hosted Voice service from Wave is a secure voice alternative. Learn more.
