5 Steps To Give Your Website Self-Service Functionality

How to reduce customer service volume while improving customer experiences Customer service can make or break a business. No matter how great your product or service might be, if your consumers feel that you don’t value their opinions or their time, they’ll find a competitor of yours who will. According...

Download Unified Communications Apps

RCN Telecom Services, LLC, Grande Communications, and Wave Business operate as a single business solutions organization that delivers competitive, mission-critical fiber infrastructure solutions in more than twenty metro areas across the United States. The Unified Communications solution is a fully managed cloud-based solution delivered over our fiber- rich network customized...
Getting over your fear of video conferencing

How To Get Over Your Fear Of Video Conferencing

4 Things That Scare Us... And Why They Shouldn’t We’ve all been there. That moment when we discover the upcoming conference call with an important client is going to be—cue the horror movie music—a video conference. Panic sets in. You check your shirt for stains. You check your hair. You...

Understanding Edge Computing Technology (And Why It Matters)

We've come full circle. From storing data locally to moving it to a centralized data center, then connecting to the cloud, and then to a multi-cloud system, data processing is now coming back down to earth. In order to provide the real-time experience today's consumers expect, their information needs to...

What Are “Over The Top” (OTT) Services?

Have you ever watched a television program on your terms? We're not talking about DVRing an episode of Game of Thrones that aired at its scheduled time for you to watch later from your couch. We're referring to the growing universe of subscription-based media services like Netflix, Sling TV, Hulu,...

Put Your Cyber Security Knowledge to the Test

Take This Quiz and See How Online Safety Savvy You Are If you think hackers are just looking to attack major corporations and government agencies, think again. According to a report by leading cyber security and intelligence firm 4iQ, small business cyber attacks were up 424% in 2018. More than...

Are Your Private Texts Private?

5 Steps to Improve Texting Security and Reduce Exposure to Security Breaches You probably don't give much thought to the security of a text message. Usually it's a stream of consciousness conversation with one or a few friends about where to meet for dinner or gossip about the day's events....

Is It Time to Update Your Business WiFi?

4 signs that your small business needs a WiFi upgrade Like a 10-year-old car, your metabolism or that yogurt in the back of the fridge, things generally do not improve with age. They become unreliable, they slow down and they can really ruin your day. (Note: when in doubt, throw...

5G is Finally Coming: Here’s What You Need to Know.

If the tech and communications gurus have it right, 5G will be an industrial and cultural game-changer. It will mean smart cities, factories and vehicles. It will mean more immersive virtual and augmented reality. It will mean better healthcare and law enforcement. It will mean your business will be left...

Maximize Your Modem and Router Power

Internet connectivity starts with your modem and router. Having a little knowledge of these devices can help your office run more efficiently (and save you a couple of bucks). Here are three quick modem and router tips to get the best value and performance out of these network devices. (more…)